Reporting An Issue 5

• How Does An Occupier Report An Issue?
• How Occupiers Report Issues From A Mobile Device
• Identifying The Reporting Party: Block Management
• How Do I Add An Occupier To An Issue?
• How Do I Add An Issue For A Vacant Property Or Unit?

Fixflo Dashboard 7

• Managing Your Dashboard
• Filtering Reactive Issues From Planned Maintenance Issues
• Understanding 'Reported Issues To Do' On The Dashboard
• How To Reset Your Dashboard To The Default Dashboard
• How To Copy My Colleague's Dashboard

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Fixflo Settings 12

• Making Invoices Compulsory
• Occupier Feedback
• Sending And Obtaining Permits To Work
• Setting Work Authorisation Limits For Landlords
• How To Make Photos & Videos Mandatory For Occupiers Reporting Issues

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Fixflo Workflows 27

• Workflows Available On Fixflo
• Workflow: Request Landlord Advice
• Workflow: Instruct Works
• Workflow: Request Quotations
• Workflow: Allocate To Landlord

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The 'Comments' Tab 9

• Sending Comments To Your Colleagues
• Attaching Documents To Comments
• How To Best Search For Comments
• How Do I Leave A Private Note?
• Using The Comments Tab

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Fixflo Email Notifications 4

• How Do I Reduce The Number Of Emails I Receive?
• How Do I Reduce The Number Of Notifications My Contractors Receive?
• What Emails Are Sent From Fixflo?
• What Auto Reminder/Chase Emails Are Sent Out On Fixflo?

Fixflo Assignment 11

• Best Way To Train Up On Fixflo Agent And Team Assignment
• Setting Up Agent Teams
• Setting Up Agent Assignment
• Postcode Assignment
• Property Assignment

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Managing Your Data: Properties & People 50

• How Do I Archive An Occupier From The System?
• How Do I Add Notes To A Property?
• How Do I Merge Duplicate Properties?
• How Do I Archive A Contractor?
• How Do I Add A New Property?

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Assets 8

• Fixflo & Assets - An Introduction
• Importing Your Data: Assets
• Assets and Planned Maintenance
• Assets and Service Agreements
• Linking Reactive Issues To An Asset

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Security Features 4

• IP Allow-listing
• Two Factor Authentication (2FA)
• User Roles & Permissions
• Read Only Permissions

FAQs 30

• How Do I Re-brand My Fixflo Account?
• How Do I Edit An Issue?
• How Do I Add A Commission Fee On Top Of A Quote
• How Do I Have Multiple Contractors On One Issue?
• How Do I Reassign A Job To A Different Contractor?

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