FAQs

General frequently asked questions about Fixflo!

How Do I Re-brand My Fixflo Account?
Companies go through changes, and sometimes are acquired by other businesses. In these instances, it is quick and easy to amend the details in your Fi...
Fri, 16 Jun, 2023 at 11:30 AM
How Do I Edit An Issue?
Certain elements of maintenance reports can be edited. Please note that not every element can be changed for legal purposes! Please review the ...
Tue, 8 Aug, 2023 at 3:19 PM
How Do I Add A Commission Fee On Top Of A Quote
  Some agencies like add a commission fee onto quotes provided by contractors. This is possible to do on Fixflo without it being made clear to landlor...
Wed, 3 Feb, 2021 at 10:37 AM
How Do I Have Multiple Contractors On One Issue?
There may be instances where you need more than one contractor to attend an issue at a property. Currently, it is not possible to instruct works to more t...
Fri, 11 Feb, 2022 at 11:31 AM
How Do I Reassign A Job To A Different Contractor?
If you wish to reassign an already assigned issue to a different contractor, you can do so following these simple steps. Firstly, find the issue you want...
Fri, 11 Feb, 2022 at 11:24 AM
What If A Works Authorisation Limit Is Breached?
   Works authorisation limits can be set against landlord and agent profiles. In order to keep an eye on any breaches of works authorisation ...
Fri, 11 Aug, 2023 at 9:39 AM
How Do I Have Visibility On Additional Works?
There are occasions when - after attending a property and completing a job - a contractor will realise that further works need to be carried out on ...
Thu, 2 Nov, 2023 at 9:40 AM
How Do I Bulk Close Issues?
There may be times where agents need to quickly and easily close multiple issues at the same time. The best way to achieve this would be to use our bulk c...
Thu, 24 Feb, 2022 at 11:53 AM
How Do I Change The Property An Occupier Is Associated With To A New Property?
There may be occasions where an occupier moves out of a property managed by your agency, into another property managed by you. When this happens, it is a...
Tue, 14 Apr, 2020 at 4:50 PM
How Do I Link Issues Together?
On Fixflo, you are able to link issues together. This may be useful if you want to group any connected issues. For example, an occupier may report...
Wed, 16 Aug, 2023 at 9:41 AM