FAQs

General frequently asked questions about Fixflo!

How Do I Provide Contractors With Occupier Details In Block / BTR?
As a standard setting, reporting owner/sub-tenant details are hidden from contractors if the issue is raised in a communal area. The reasoning behind this...
Wed, 7 Sep, 2022 at 3:18 PM
Fixflo's Document Library
There is a place on Fixflo Essential and Fixflo Professional where you can add two types of document:  1. Health and safety disclaimer 2. Certific...
Wed, 7 Sep, 2022 at 3:41 PM
How Do I Manage Multiple Jobs/Tasks In One Issue?
Fixflo allows tenants to report maintenance issues to you so that works can be completed at their property. There may be instances whereby an occupie...
Fri, 2 Sep, 2022 at 8:54 AM
How Do I Export A Full Audit Of An Issue?
It's important that Fixflo allows you to quickly and easily export your data. There may be instances where - for legal purposes - you need to expor...
Wed, 5 May, 2021 at 11:19 AM
How Do I Mark All Comments As Read?
As an agent, you may sometimes have to have leave from work and you have had your colleague fill in for you. Whatever the reason may be for your time...
Tue, 11 May, 2021 at 10:32 AM
How Do I Amend View Permissions On Documents?
Fixflo allows users of all entity types to add photographs and documents to maintenance jobs in various places. This allows each and every party t...
Mon, 22 Jan, 2024 at 4:26 PM
How An Occupier Can View Documents At Their Property
There may be times where an occupier or landlord would like to view the certificates or issue photos related to issues or planned works at their prop...
Wed, 15 May, 2024 at 2:14 PM
How To Batch Create Issues
There will be the occasions where you may need to create several issues within Fixflo at once that you will want to raise. These issues can range from ...
Tue, 10 Aug, 2021 at 10:53 AM
How Do I Bulk Reactivate Properties?
If ever you would like to reactivate multiple deactivated properties on Fixflo, you can do this in bulk to save you and your team time.  This can e...
Mon, 14 Mar, 2022 at 4:24 PM
How Can I Prevent Occupiers From Seeing Contractor Details?
You can set it so that occupiers can no longer see the details for the assigned contractor for an issue they have raised or have visibility of.  ...
Thu, 31 Mar, 2022 at 4:33 PM