FAQs

General frequently asked questions about Fixflo!

Exporting Issues
It can often be useful to be able to download a list of all (or some) or your issues to access outside of the Fixflo system as and when desired.  If you ...
Wed, 9 Feb, 2022 at 11:35 AM
How Can I Tell If An Issue Has Been Reported In Another Language?
Occupiers can report maintenance issues in over 40 different languages in Fixflo, allowing them to provide as much information as possible in their mother...
Tue, 14 Apr, 2020 at 4:51 PM
How Do I Best Search And Filter Out Issues On Fixflo
Using Our Global Search Bar There is a global search bar available at the top right hand corner of your screen. You can use this to search for ...
Tue, 25 Jul, 2023 at 12:07 PM
How Do I Switch Between Different User Profiles?
There may be occasions where a contractor is also an occupier of one of your managed properties. Alternatively, agents may also wish to set themselves up ...
Thu, 30 Apr, 2020 at 4:33 PM
How Do I Send Out Reports?
There are reports available for you to view within your Fixflo system. The number of reports available will depend on which Fixflo system you are on...
Fri, 4 Aug, 2023 at 4:50 PM
How Do I Hide Fault Notes On A Per Issue Basis?
Occupiers / reporting parties are able to provide fault notes when reporting maintenance issues; this free-text field allows them to enter important ...
Fri, 2 Sep, 2022 at 8:45 AM
How Do I Edit The Address Of A Property On An Issue?
We highly recommend that you use a reporting method which encourages reporting occupiers to select their property from a profile that already exis...
Tue, 3 Oct, 2023 at 10:25 AM
Fixflo Features To Help With Remote Working & COVID-19
To help assist with remote working and handling repairs & maintenance during the COVID-19 pandemic, we wanted to highlight a number of new and existin...
Wed, 23 Feb, 2022 at 4:02 PM
Adding Documents To Building Notifications
If you are looking for our brief video which explains sending building and estate notfications on Fixflo, you can find it here. Building noti...
Fri, 23 Jun, 2023 at 5:50 PM
How Do I Duplicate An Issue?
There may be occasions when an issue needs to be duplicated and edited as required. This allows you to create a quick carbon copy, which will take all of ...
Fri, 29 Jul, 2022 at 3:58 PM