There may be times where agents need to quickly and easily close multiple issues at the same time. The best way to achieve this would be to use our bulk close feature.

Simply find the issues using Issues > Issue search, as well as applying any relevant filters using the button below:

Once you have filtered the issues as required, use the Options button and select Bulk close:

You can then select all, or select the specific issues you wish to close. Once you have identified the issues you want to close down, use the Bulk close issues link and provide a close reason. You can also notify related parties if required.

A video explanation can be seen by clicking the image below: