Two Factor Authentication (2FA) is an extra layer of security that is used to make sure that people trying to gain access to your Fixflo account are who they say that are. They will need to enter more information than just their email address and password that has been setup. The options available to you are offered below. 

*Please note that you will need to contact support@fixflo.com if you would like this feature enabled.

Once we have enabled this option for you, you will be able to go to Setup > Settings > Security and choose which option you would like.

Option 1: Authenticator App

This option requires a code to be generated and utilises a QR code to validate an agent upon login. This will require all users to have an Authenticator App downloaded onto their phones.

Android Phones - We recommend Google Authenticator

iPhones -  We recommend Google Authenticator

With this setting enabled, your agents will be first asked enter their email address and password:

They will then be asked to scan a QR code with the app and enter the code that is generated on the app on their phone:

They will then be logged into their Fixflo account.

Option 2: Email

The second option for 2FA is 'Email'. If this option is enabled, after entering their login details, an agent will receive an email with a verification code.

This code will need to be entered in the below screen that appears after entering the username and password combo:

Agents will then be signed into Fixflo and able to access their account.

Option 3: Authenticator App with Email Backup

This is essentially a fool proof method of ensuring a second layer of security is always in place and accounts for situations where an agent may not have access to their phone (therefore not being able to use the Authenticator App).

This option allows an agent to either use the Authenticator App if they have their phone handy OR the email verification code option.

The agent will be prompted to enter the Authenticator App code, but has the option of selecting 'Click here to send a code via email instead'.