Please note: Tilt was previously called RentPro, and has two platforms that integrate with Fixflo; Origin and Elevate.

Fixflo integrates with Tilt so that any repairs and maintenance issues created in Fixflo can be pushed back into Tilt. This allows you to keep a complete maintenance record for your tenancies and produce more accurate reports.

Setting up the integration

To set up the integration, you will need to find the Domain and Authentication Token for your Fixflo site. 
Please login to your Fixflo system as an Administrator user and click Integrations > Tokens:  

At the top of the page, you will be able to 'Add token' - in 'App Id' enter 'RENTPRO' and then click 'Add':

An Authentication Token will then be generated for you:

To complete the setup of the integration, you will need to go to the 'Control Panel' and then 'Service Tab' in RentPro/Tilt and enter:

  • Your Authentication Token
  • Your Fixflo Domain / URL

A new tab will appear called 'Fixflo issues'. This will list all Fixflo reports, and is refreshed every 15 minutes.

The integration works by pulling through the information submitted on a Fixflo report into your RentPro/Tilt system. You will receive an email notification from Fixflo when a new issue has been reported, and this should then go into your RentPro system.

  • You will have the ability to edit and review information in each report
  • From the issue, you can the 'reject' or 'convert to ticket' that creates a Trouble Ticket
  • The system will attempt to match the property address reported in Fixflo by the tenant, with what is in RentPro. If it can't, this will be highlighted and you can search your database to attach accordingly
  • The issue details are included within the 'Description' box on the issue within RentPro