Please note: agentOS was also known as 'LetMC '. 

Fixflo integrates with agentOS so that any repair and maintenance issues created in Fixflo can be pushed back into agentOS. This allows you to keep a complete maintenance record for your tenancies and produce more accurate reports.

Setting up the integration

To set up the integration, you will need to contact the agentOS team and ask them to provide Fixflo with your API key; they will send this to to request the integration be configured.

The team at Fixflo will then action this request, and inform you once it has been completed.

Fixflo job requests on agentOS 

Once an occupier has submitted an issue via Fixflo it will appear in 'Work Items', in the section on the left hand side for 'Maintenance Requests'. Make sure when this is being done no staff are selected in the 'Staff' drop-down.

Open the work item and from here you can decide whether or not you would like to accept or decline the job. If you decline the job at this stage you will need to contact the occupier to advise them of the reason. If you are happy to proceed with the maintenance request, click the actions button and select 'Accept Job Request'.

This will generate a popup box, confirm the details and click "Accept Job Request".

The Maintenance Job has now been created and any photos sent across can be viewed in the section "Print / Post / Store Documents" within the maintenance job. This can be found under the property screen or under the maintenance jobs tab.