What Are The Issue Submission Address Search Options?

What Are The Issue Submission Address Search Options?

There are a number of options available for agents to choose from when deciding how they would like tenants to input their address during issue creation. These options can be found via Setup > Settings. 

The default setting is 'Standard national address lookup', but please find below a description of all three settings.

Only display uploaded properties

With this option, occupiers can only report a maintenance issue against a property that is already uploaded into the system. This ensures no incorrect addresses are used (and thus avoids duplicates) but will prevent issue submission if the address has not been added to your Fixflo system.

Occupiers can simply begin searching their postcode or address, and then choose it from the dropdown menu that appears:

With this feature, you are able to amend how many characters the reporting party must enter before any addresses are shown, as well as limit the number of addresses shown. For more information on this, please click here.

If you are going to select this address search option (highly recommended), then it is important that you add new properties to your Fixflo site when you start fully managing them.

Standard national address lookup

With this option, search results will display all matching addresses from a national address database, regardless of the properties already on your Fixflo system: 

Please note - occupiers do have the ability to edit the address lines if they wish to.

Combine national address lookup and uploaded properties

This setting will show all matching addresses on your Fixflo account, as well as all matching addresses from a national address database. This can reduce slightly different addresses being created, but also allows occupiers more freedom if their address isn't already saved onto the system.