Release Date 03/08/2023

New entity when searching for issues

To help you and your team narrow down your search when you are looking for issues on Fixflo, we have now added a new entity; helping you to make your searches even more granular. Simply click on 'Issues' on your left hand menu sidebar > 'Issue search'. From here you will see a list of all of your open issues. You can click on the drop down arrow on the right hand side of the search bar which will open up a number of filters for you:

You can now find a new entity called 'Raised by user role':

This will allow you to filter out your search by looking for just issues reported by occupiers, agents, contractors, landlords and contractor networks. This can be particularly useful for customers who are on our Fixflo Manager package and have the Multiple Dashboard feature, as they can then create their very own custom dashboard panels using these search fields. 

New dashboard configuration options

You can configure your Fixflo dashboard which allows you to see the panels displayed differently. Fixflo has now added new configuration options to your system, allowing you to group issues by the assigned contractors or the different fault types. 

This is easily done by clicking on 'More options' on a dashboard panel and then selecting 'Configure'. You will need to amend the 'View as' dropdown first. This can be amended to a 'Bar chart', 'Horizontal bar chart', 'Line chart', 'Pie chart' or 'Bubble list' and then you will be able to select an option from the dropdown below; 'Group by'. 

There are two new options on this list: 'Assigned contractor' and 'Fault type'. This will completely change your dashboard panel view, driving the behaviours and workflows you want for your team.

Release Date 07/07/2023

Notification when an appointment is missed

To keep you in the loop when an appointment is missed you will now receive an email notification. To view and amend this setting you must be an administrator user and you can click on 'Setup' > 'Settings' > 'Notifications' > open up 'Agent notification defaults' and then scroll down to 'Sent when an appointment is missed':

Release Date 22/06/2023

Search issues by missed appointments

We added the option for all parties to mark an appointment as missed back in March. Fixflo has added an additional search filter when you are searching through your issues, allowing you to search for issues with missed appointments. 

To do this simply click on 'Issues' > 'Search issues', open up the drop down filter and scroll down and find 'Most recent appointment missed':

Report on missed appointments

We have added a new report called 'Missed Appointments'. This can be found under the 'Reports' section on your left hand menu side bar. 

Release Date 02/05/2023

Get started with Fixflo's contractor marketplace

You can now use our contractor marketplace to resolve emergency out of hours repairs, planned maintenance issues, reactive jobs and video maintenance. To find out more about this offering and request a call back simply log into Fixflo and click on 'Contractor marketplace' on your left hand menu sidebar: 

We will get back to you within one business day and would be happy to help you get set up with our marketplace for the jobs you want. 

Release Date 30/03/2023

Improvements when filtering issues by property tag

You can now filter out your issue search by not just one, but multiple property tags when you click on 'Issues' > 'Issue search' on Fixflo: 

Release Date 15/03/2023

Brand new contractor compliance page

Fixflo is proud to introduce our new and improved contractor compliance page. It is now easier than ever for you and your team to see, at a glance, whether or not your contractors have got valid certification. 

Watch this short video for more information on this. 

Tokens available for comments templates

We have made some improvements to our recently created comments templates which allows you to now add tokens to these templates - helping to ensure that you can easily personalise these messages when you send them out! You can easily add tokens to input the occupier's name, landlord's name or IS number, just to name a few examples!

Release Date 01/03/2023

Ability to add that an appointment has been missed

Not all appointments which are made always go ahead - so we have added the ability to be able to log this on Fixflo. 

Once an appointment has been made it will sit on the 'Appointments' tab and there is a brand new 'Appointment missed' button. This will be available for you, the occupier or the person awarded the job: 

A reason will be provided, and the reason options will vary depending on who has logged in to report this. Below is an example of what you would see: 

You can read more about this feature here.

Introducing document tags

You have most likely heard of issue tags and property tags - we have now added document tags to Fixflo too!

To add a tag to a document simply click into an issue, select the 'Documents' tab and then go into the desired document. You can add tags to the top of the document as shown below: 

You can also search using 'Tags' when looking through these documents. 

Release Date 02/02/2023

Ability to archive individual service events

You have always been able to archive a series of service events and we have now made it possible for you to do this for a one off event too. 

 Mistakes happen, so we are making it easier for you to fix any which you may come across!

To do this simply click into the Works Planner of a property, click into the service event you wish to archive, scroll down and select 'Archive'.

You will now be asked whether you would like to leave or close the open issues linked to the service event. Once you have confirmed, the service event will be archived and will disappear from the service event series: 

Release Date 23/01/2023

Templates for comments

To help save you and your team time we have added the ability to create templates which you can then import onto the 'Comments' tab on any issue. Rather than typing the same thing again and again - simply add it as a template! You must have Administrator rights to create new templates, but any agent will be able to use these. 

Please note that templates are available for Fixflo Professional and Fixflo Manager packages only. Please contact our support team if you would like to upgrade your account. 

You can read more about how to use these templates here.