Please note this feature is a chargeable module that is not included in our standard Fixflo subscription. Please email or your CSM for more details.

Benefits of custom dashboard configuration

  • You can choose the visual option that best represents the data you are trying to track rather than using our defaults
  • You can create one saved search but then choose to display it in multiple different ways to show different insights. This ensures you don't have to create 10s or 100s of different searches!
  • Track trends over time, not just static data at any one point in time

Display options available

  • Bubble with a count
  • Bubble list
  • Bar chart 
  • Horizontal bar chart
  • Pie chart
  • Line graph
  • Various lists grouped and ordered by different parameters

Grouping options available

The bar chart, pie chart and line graph options can be grouped by different data sets to help with splitting and tracking key metrics.

  • Create date (date when the issue was raised)
  • Assigned team 
  • Assigned user/agent
  • Job completed (job completed date)
  • Issue status
  • Issue status changed (date)
  • Close reason

Date options available

If you are grouping data by date, you can choose the below options to help show trends over time:

Configuring a dashboard tile

Once you have created a saved search, you can add this to any of your dashboards. Simply click in an empty tile and search for the saved search you have created

You can then hover over the dashboard panel in the top right, and click on the cogs 'Configure panel' icon.

This will bring up the ability to choose the display option that you would like and it also gives you the ability to change the 'Panel Title' to reflect what you are displaying. Press 'Save' to see your changes.

Best practice tip: This is really useful for when you are using the same saved search but displaying the data in different ways.