How Do I Find And/Or Reactivate A Deactivated Property?

If you have an integration, please first check whether the property has been deactivated by the integration sync. If so, the data will need to be checked in your PMS/CRM, as that is the source of truth for your data. 

How To Find A Deactivated Property

If you click on Properties you can view a list of your properties on the system. This is showing you a list of your active properties only. 

If you click on the arrow on the right hand side of the search bar, it will open up a number of filters to help you search for particular properties:

One of these filters is 'Is property active'. This will always be set to 'Active or recently archived':

You will want to change this to 'Archived only' or 'All' and then press 'Search':

This will then show you a list of your deactivated properties only. 

How To Reactivate A Deactivated Property

If you would like to reactivate a deactivated property, you will need to click into the desired property from the list of deactivated properties.

At the top of the screen there will be a note to say that this property is deactivated and cannot be edited. There will be a part you can click on to reactivate the property:

Once you have clicked on 'Click here to reactivate it', you will be shown a pop up and you will need to click 'Activate'. The property will be activated again and appear on your 'Active' list.