Click here to enrol for a free course on customising the occupier side of Fixflo 

Your fault tree is the set of icons/tiles (pictures) occupiers use to report their maintenance issues. You can customise which tiles appear here to matching the reporting process of your business. For example, you may wish to:
 

• add new specific messages to particular faults
• edit existing messages

hide or show icons (e.g if your company doesn't manage any properties with swimming pools, you can hide this icon)

To edit your fault tree you will need to be an Administrator user. Here you can find more information on user roles and permissions.

Simply login to your Fixflo account and go to Setup > Fault tree Edit.

The Fault tree edit screen is divided into two halves. The left hand side provides instructions and options to change your fault tree. The right hand side allows you to navigate the fault tree.

When a fault category icon is selected an option is given to hide the fault category icon from your fault tree. You can simply click 'Hide category icon' and your occupiers will no longer be able to select this option.

 
Not all fault icons can be hidden. Fault category icons called "Other" and fault categories relating to planned maintenance cannot be hidden.

When a fault is selected different options are offered. 

These options allow popup messages to added, removed or edited. More information about how to change popups and content can be found here.

 Update: From October 2022, we have updated the reporting page with a new user interface, we are conscious that our video content needs to be updated.
Please bear with us while we are working on this. If you have any questions please contact our support team.