If you wish to cancel your Fixflo subscription, your cancellation request must be submitted directly to our Support team.

Please note that we can only accept cancellation requests from users with Admin level permissions in Fixflo 

You can submit your request using either of the following methods:

• Email: support@fixflo.com

• Support Portal: Submit a new support request through the Fixflo Support Portal.
  
  

When submitting your cancellation request, please provide your 

• Your account name 
• The main account holder
• Reason for cancelling.

This will help our team review your request and ensure we can provide you with the appropriate next steps.

Once we receive your request, our Support team will review the details and respond to you via your support ticket to confirm the next steps.

Please be aware that all cancellation requests are subject to our Terms and Conditions and the terms of your individual contractual agreement. 

An admin user can locate the order form (contract) by logging into Fixflo and navigating to: Set up > Billing details > Order form. 

Terms and conditions can be located and reviewed by an admin user by navigating to: Set up > Settings > T&C's > Select the hyperlinked 'Terms and conditions'.

Submitting a cancellation request does not necessarily mean that your subscription can be cancelled immediately.

Thank you,

The Fixflo Support Team