Our App development team is continuously working on improving the app, however, should your contractors experience issues, there are a few troubleshooting steps you can suggest they try before reaching out to us.
It's best to try them one at a time and check if the issue has been resolved in between each:
- While logged into the App, access More > Account > Tap on the Agency's name > Tap on Refresh session.
If you're logged into more than one account, either do this for all or only the specific agency related to the job where you're experiencing the issue with.
Once you're back on the dashboard, pull the screen down for a hard refresh and check if your issue has been resolved.
- While logged into the App, access More > Settings > Tap on Revert to default setting > Once logged back in, pull the screen down for a hard refresh and check if your issue has been resolved.
- Log out of the App by going into More > Account > Log out. Then delete the app and download it again from your App store. Once logged back and on the dashboard, pull the screen down for a hard refresh and check if your issue has been resolved.
If none of the above help, we will need screenshots or recordings, as we can't always recreate the same behaviour on our devices. Please either send them via the App, by going to More > Technical Support or by raising a ticket with our support team.
Please find instructions on how to record below:
Take A Screen Recording on iPhone
Take A Screen Recording on Samsung Galaxy