For the contractor-facing article on what to do when quotes are requested, please click here.

It's important that - as agents - you understand how the contractor side of Fixflo works. This guide is aimed to educate you on what is required from contractors when you invite them to quote on an issue.

Email / app notification received

Once you request quotations from a contractor, they will receive an immediate email (or push notification if they have downloaded the contractor app) highlighting that they have been asked to submit a quote for the job:

This will include your quote request details. The contractor can click 'Enter your quotation' which will take them straight to the issue - no password required - and allow them to quote. Alternatively, there is a 'Decline to quote' button they could use if they'd prefer not to provide a quote.

On the issue

Depending on whether or not you have provided occupier details with the job, the contractor will be able to contact the occupier and set an appointment to quote if necessary. They also can use the 'Detail' tab to view all of the issue details - including any photos/videos that may have been uploaded when reporting. Most commonly though, the contractor will simply select 'Quote' from the 'Next steps' tab:

Once clicked, a pop-up will appear requesting some quote information from them:

Contractors can provide information on lead-time, duration and whether or not their quote expires. They can provide quote detail for you, as well as upload a quote document if they'd prefer. Further down the screen, contractors can outline specific cost breakdown - finally, they need to agree to the T&Cs before clicking save and submitting the quote. 

Once the quote is submitted, the contractor can amend it as desired, and it will always remain on their 'Quotes' tab on the issue.