Our mission is to provide you with a smart repair reporting interface and a full works order system to make managing your repairs and maintenance as easy as possible. To help you get the most out of your Fixflo account please see our top tips below:

1. Basic Setup

We want to make getting started as easy as possible for you! Please see the below outline for the key tasks you need to complete to get up and running:

2. Import Your Data

In order to go live with your Fixflo system, we need to import some key information from you, namely your:

  • Properties
  • Landlord details
  • Contractor details
  • Occupier details

This will require you to export the information from either your Property Management system that you use or a CRM/database where you store these details. Of course, you may have this information in spreadsheet form already.

Please click here for more information about how you can import your data onto Fixflo.

3. Book onto a webinar

To become a Fixflo Pro, we recommend booking our training webinars. These run every Tuesday and Thursday at 11am; where a Fixflo expert will go through a high-level overview of the system with you. The webinar will run for around 50 minutes. This session gives you a chance to ask any questions that you have too! Please find the webinar agenda below:

- An introduction to the occupier side of the Fixflo system
- The Fixflo Dashboard
- How to create an issue on behalf of an occupier
- The 'Next Step' tab and an example of a works flow
- Q&A at the end of the webinar

 Feel free to register for one of our upcoming sessions here. You can register any of your colleagues for a training session too!

4. Start Promoting To Your Occupiers

The two key promotion methods to implement before going live is:

These are great ways to promote that you are now using Fixflo to manage all of your repair and maintenance issues and start getting the issues reported via your Fixflo site rather than through calls and emails.

5. Additional Settings

There are a few other things you can do to help ensure you get the most out of Fixflo as well as on-board your landlords and contractors effectively.

6. Ongoing Promotion

There are many ways we recommend promoting Fixflo to your tenants, aside from the two options mentioned above. Please click here to watch a video which will walk you through our promotion options. We recommend implementing as many of these promotion techniques as possible to help ensure you have a high usage of Fixflo.

7. User Guide

Additionally, we have a Fixflo Essentials and Professional Lettings User Guide you may find very useful. The guide covers the Fixflo Dashboard, how to progress issues in Fixflo as well as covering agent assignments, what landlords see and how contractors complete work. 

Click here to read up more on the User Guide and how to download it.