Click here to see the best way to promote Fixflo to your occupiers 

1. A key method to promoting Fixflo is to email your occupiers to tell them that you have a new online reporting system.  

You can also send reminders throughout the year, or include reference to Fixflo in company newsletters. 

Here is an example of what you could send out:

Subject: Our new repair reporting system

Hi NAME,

We wanted to let you know that we have a new online reporting system called Fixflo, for you to report repairs and maintenance through.

You can access this site here https://example.fixflo.com at any time of the day from any device.

We have a commitment to resolve issues quickly and reliably and Fixflo helps to make the reporting of maintenance quicker and easier for you.

• You can now report an issue in over 40 languages
• You can upload supporting photo or video evidence when appropriate so we can get the issue resolved as quickly as possible
• The site will have advice for certain types of issues 
• You get instant confirmation of all details and a record of the issue to help you keep track

Repairs for non-emergencies that are reported online are likely to be dealt with more quickly than those that are reported by telephone or by email. 

If your repair is an EMERGENCY, you should contact the office via phone to ensure that we can provide immediate assistance.

Thank you for your co-operation.

2. Adding an out-of-hours voicemail and email message directing your tenants towards your Fixflo website.

Here is an example of what you could use:

Our offices are now closed, if you wish to report a maintenance issue please visit our repair reporting website. Our repair reporting website can be found at the following web address https://example.fixflo.com. Reporting your issue online will enable us to deal with your repair quicker and more effectively. Thank you! 

3. Adding a canned email response

Here is an example of what you could use:

Thank you for contacting AGENCY NAME team. 

For tenants reporting a repair, we’re sorry that you are having problems and we’ll do our best to ensure that we get everything resolved as quickly as possible.

We use an online system for reporting repairs. This is to make the reporting of maintenance by our tenants quicker, easier and to improve the levels of service we are able to provide to you as tenants.

Please note that as a result of this change, we are now unable to accept maintenance requests via email or over the phone. We would be grateful if you would follow the link below top report your issue:

example.fixflo.com

Once completed, you will receive an email acknowledgement along with regular updates as the repair progresses.

If your repair is an EMERGENCY, you should contact the office via phone to ensure that we can provide immediate assistance. Examples of an emergency repair are as follows:

Priority 1 – Emergency Repairs

Timescale: Within 24 hours of being notified of the repair

Repair Type: Required to avoid danger to life or damage to property.

Examples: Gas leak // Flood or Serious Leak // Fire // No Functioning WC // Break-in // Property not Secure

We thank you in advance for your co-operation.