The issue priority is used to help you prioritise issues. The priority of an issue is initially set based on the type of reported fault, and has been created by Fixflo off the back of guidance from the Social Housing sector, as well as updated guidance due to COVID-19. For example, if a tenant reports that a boiler is not working, this is marked as an urgent issue automatically:

The different types of priorities in Fixflo are quantified as follows;

  • 0 - Emergency
  • 1 - Urgent (High)
  • 2 - Urgent (Medium)
  • 3 - Non-urgent (High)
  • 4 - Non-urgent (Medium)
  • 5 - Non-urgent (Low)
If your business does not operate to these priorities, please reach out to our support team to see how we can assist.

If you ever need to amend the priority on a per-issue basis, you can click into the issue priority on the 'Next steps' tab of the issue, and do so as desired - just remember to hit save:

Issue priorities are also useful when it comes to tracking and monitoring Service Level Agreements (SLAs). Please refer to our guide here for more information about how the Fixflo SLA additional module.