Please note that while this guide is aimed at the Block and BTR/PRS markets, Lettings clients can also use Fixflo for asset management; please reach out to our support teamfor more assistance.

For an introduction to assets in Fixflo, please click here.

Once your assets are in Fixflo, you can set up periodical planned works to ensure you're maintaining their health as best possible (guide here). However, there may also be instances where reactive works are required. These may be getting reported by tenants/occupiers residing in your managed buildings, or internal staff members who have noticed works required on certain assets.

When completing reactive works on an asset, it's important that you take the time to ensure the asset itself is linked to the job. This allows:

- Any assigned contractor to be provided with the relevant asset information, so they can complete works accurately and efficiently

- You to have an accurate asset register of both planned and reactive works

Please note; an asset cannot be selected prior to an issue being raised. The asset itself must be linked to the Fixflo issue once it has been created.

 Once a report comes in of reactive works - in the example below a lift being broken - a Block Manager should go to the 'Related' tab of the job and click on 'Assets'. Here, they can use the 'Add asset' button:

You can attach the related asset(s) via the drop-down menu provided, and select 'Save' when ready:

The asset(s) will now appear on this tab for reference. Once the job is awarded to a contractor, they will have a specific 'Assets' tab available to them to view the relevant asset information:

From a reporting perspective, having this reactive issue logged against the asset profile is extremely important. You have the ability to visit the asset register, filter the jobs as required (e.g. planned verses reactive) and export any relevant data to report back to the team: