We intend to store personal data for a period of 6 years from completion of the relevant transaction (being completion of a repair request in the case of Fixflo Basic and completion of a repair in the case of Fixflo Essentials and Professional). This is to tie back to your (and your landlords’) interest in retaining full records during the limitation period for claims.

If you decide to end your contract with us then you will have 30 days to review personal data and up to 60 days to request copies. We will anonymise personal data as soon as reasonably possible after 60 days.