Fixflo Plus

Issue assignment - how issues are assigned to agents
There are two options available for managing issues across a team of property managers. Simple Model - This model is designed for small teams of p...
Tue, 25 Jul, 2017 at 3:43 PM
What happens if a landlord is doing the works themselves or through their own contractor?
Select the issue as usual and choose "Allocate to Landlord" If the landlord is already associated with the property their details wi...
Fri, 4 Aug, 2017 at 4:06 PM
How do I add a contractor?
1.  Select "Contractors" from the "People" button on the left hand side of your Fixflo screen.  2.  Select the "+Add...
Fri, 4 Aug, 2017 at 4:22 PM
Do I need to add all of my landlords?
To get the most out of your Fixflo system we recommend that you add all of your landlords to the system. This will allow you to inform landlords about works...
Thu, 10 Aug, 2017 at 1:37 PM
What happens if a tenant changes their contact details?
Each time a tenant reports an issue they are asked to confirm their current contact details including their telephone number. If a tenant reports a new ...
Fri, 4 Aug, 2017 at 4:35 PM
How do I instruct a contractor?
1.  Select the job through your dashboard or by clicking on "Reported Issues" --> "Issue Search".  2.  You can get quotes by sele...
Fri, 4 Aug, 2017 at 4:41 PM
How can I just let a landlord know about an issue?
You can send a landlord a FYI email through the Actions tab in the relevant issue. This is a great way to show landlords about the work that you are ...
Wed, 28 May, 2014 at 2:11 PM
How do I get landlord approval of works?
When you have received one of more quotes you would like to send to a landlord for approval: 1.  Select the issue and press the "Seek Landlord Revi...
Thu, 17 Aug, 2017 at 5:05 PM
How do I lock an occupier out of the system?
You cannot delete occupier profiles from Fixflo. However, you can archive them.  This ensures that  the occupier can no longer access your Fixflo system...
Wed, 29 Nov, 2017 at 2:43 PM
How can I temporarily prevent a occupier from accessing the system?
You should find the occupier through 'Occupiers' under the 'People' tab in the menu on the left hand side of the screen. Select...
Tue, 5 Sep, 2017 at 3:08 PM