FAQ

Default solution folder, feel free to edit or delete it.

How do I create a new user?
Agent users may be added from within your Fixflo system. Login at go to 'People' --> 'Agents' on the left-hand side of your sc...
Tue, 14 Nov, 2017 at 1:25 PM
How do I set the email address to notify about new issues?
Login to your Fixflo system.  Click on the 'Setup' --> 'Settings'  button on your homepage. Under 'Settings', c...
Tue, 18 Jul, 2017 at 3:39 PM
How do I ensure I receive emails from my Fixflo system?
Email undertakes an important role in Fixflo. If you have any doubts that emails are not being received you should consider whitelisting email from the Fixf...
Mon, 23 Oct, 2017 at 10:28 AM
How do I review the recently reported issues
If you wish to review recently received issue reports you can do so through your administration console.  Step 1 - Log in to your Fixflo system (thi...
Tue, 18 Jul, 2017 at 5:14 PM
How do I merge addresses?
Properties are known by their address. Sometimes tenants might raise issues using a slightly different address from that recorded on your Fixflo system.  ...
Tue, 18 Jul, 2017 at 5:10 PM
How do I add a note to a property eg if a landlord has boiler insurance?
 This feature  is designed to help agents note down and save any details relating to the property for quick reference. a) Click on 'Properties'...
Wed, 19 Jul, 2017 at 9:07 AM
How do I reassign a job to a different contractor?
  If you wish to reassign an already assigned issue to a different contractor , here is how it is done: 1) Click on 'Reported issues' -->...
Tue, 25 Jul, 2017 at 2:04 PM
How do I change the content of an email or popup?
If required, the body portion of emails can be edited/updated to match your specific needs. Once logged into your agency site, select the "Content ...
Tue, 25 Jul, 2017 at 2:20 PM
How to create an authentication token
Authentication tokens are used to match third party systems with your Fixflo account. In other words, authentication tokens are used by other apps to mimic ...
Tue, 25 Jul, 2017 at 2:31 PM
Where is my "Agent (default) version" or "Landlord version"?
What is the problem? On Fixflo standard It is not immediately obvious where the new documents are after clicking on the Options menu item to download t...
Tue, 25 Jul, 2017 at 2:35 PM