To help promote your Fixflo system to your occupiers we recommend sending them a text message. This can be done through the system to notify them of how to report their maintenance issues through your Fixflo system.

This is something that we recommend doing every 2-3 months as it acts a great way to remind your tenants about your Fixflo system.

Viewing and amending the text message

You can view and amend the text message within the 'Promote' section on Fixflo. 

Click on 'Promote' > 'Promote to your Occupiers':

From here you will want to click on 'Get texting now!' within the 'Text your occupiers' box:

Remain on the 'Text occupiers' tab. Here you can view and amend the text message. This must include your Fixflo URL:

Please be aware that there is a character allowance on text messages. Once you have made your changes simply click 'Save'. 

Ability to send text to new occupiers and to occupiers with UK valid numbers

You will be able to send a promotional SMS to new occupiers on Fixflo, please note that you will only be able to send a text to those occupiers who have a valid UK phone number. 

You can bulk send the text messages every 24 hours. For example, if you send the text on a Monday at 10AM, you will not be able to bulk send the message again until Tuesday at 10AM.

You will also be able to send a reminder SMS to occupiers, you will be able to send these SMS messages every three months once an occupier has received a welcome SMS. 

Please note: The system is unable to send SMS messages to international occupiers. 

Once the SMS has been sent, you will be able to see the amount of SMS messages sent.

If you select the 'Message Logs' tab, information about when the last messages sent will appear: 

Sending your welcome texts to occupiers from their unique profile

You will be able to override the 24 hour rule by sending welcome SMS messages via their profile. 

The way to do this is by going into People > Occupiers 

Selecting the occupier of your choice:

Scrolling all the way down > Send to Occupier > Welcome SMS

Please note that these numbers are not stored anywhere and will never be contacted for any other purposes.