Sometimes automated Fixflo emails fail to deliver to an email address, instead being 'bounced' or 'rejected'. Fixflo receives an automatic response from the recipients email system (e.g. Hotmail) - known as a Non-Delivery Report (NDR).


What sort of emails get sent?

  • New issue notifications (to Agents)
  • Comment notifications (to whoever gets sent an issue comment)
  • Requests for a contractor to undertake work (to contractors when you instruct work to them)
  • Etc.


Who receives automated emails?

For Fixflo Standard system emails are sent to:

  • the central reporting email address and any CC'd addresses for your agency
  • individual agents if you have postcode allocation set up


For Fixflo Plus system emails are sent to:

  • the central reporting email address and any CC'd addresses for your agency
  • individual agents if you have postcode allocation set up
  • contractors
  • landlords
  • occupiers
  • external users


What happens when an email fails?

In order to make sure that all system emails are being read by all relevant parties, Fixflo will send a notification to your company alerting you to any non-delivery reports. 


For example, if one of your contractors email addresses is spelt incorrectly in Fixflo and you request a quote from them, this will not be delivered and will result in a non-delivery report.


It is important for us to let you know when an NDR occurs so that you can contact the person who has not received system alerts from Fixflo, and make sure they are made aware of the issue, so it can be resolved.


Common causes:

  • The Fixflo domain has not been whitelisted¬†
  • Misspelling of email addresses in Fixflo
  • The user has exceeded their mailbox limit
  • Intermittent technical issues
  • The email address does not exist anymore


Common solutions:

  • Check the email address is entered correctly in your Fixflo system (no spelling mistakes)
  • Get the user who has received a non-delivery report, to check their email account for any issues
  • Ensure the user has white-listed the Fixflo domain. Please find instructions on how to do this here.


If none of the above recommendations work, please contact us at support@fixflo.com