The following applies to: Fixflo Plus customers (Fixflo Standard customers should review this article)


To change the settings on the email notifications you are receiving, go into Settings under Agency Admin.


You might wish to consider changing these email notification options if (as an agent) you receive too many or too few notification emails


There are four events that can be configured.


Event 1 - When a new issue is reported

Typically when a new issue is reported an email should be sent to an agent let them know. The agent who receives the email can be pre-selected based on postcode (either by team or individual).


There are circumstances when this option should be altered to either send an email only when a tenant reports an issue or never send an email.


Event 2 - When all requested quotes have been submitted

If a request for quotations has been made there is no further action required from the agent until all quotes have been  received and/or the quotation period has elapsed. Contractors with requests for quotations outstanding will be automatically chased. Once all quotations have been received or the quotation period has elapsed an email notification can be sent.


Event 3 - When all quotes have been reviewed

If a request for review/authorisation has been made of a Landlord there is no further action required from the agent until all quotes have been accepted or declined. Landlord with requests for review outstanding will be automatically chased. Once all quotations have been accepted or rejected an email notification can be sent.


Event 4 - When a contractor declines a job
If a contractor declines a job you can choose to receive an e-mail to make you aware of this. As the agent you will then be able to request more quotations, instruct works or allocate to the landlord.



Event 5 - When an issue becomes ready for closure 

After a job is marked as complete two further actions might be required before the issue can be closed. These actions are contractor invoice upload and/or tenant feedback. Once these tasks are complete the issue will be ready for closure. Optionally, you can request an email notification when this event occurs