What is the problem?

On Fixflo standard It is not immediately obvious where the new documents are after clicking on the Options menu item to download them. 


Why does this occur?


This issue arises because some versions of Internet browsers (Internet Explorer in particular open) up the document in another browser window. This new window by default shows up behind the current window.


How can I resolve this problem?


The quickest way to resolve the issue is to Hold down the ALT button and the TAB. Then keep pressing TAB to get to the window desired.


A more permanent solution

To have internet explorer open new tabs in the same window do the following

  1. Go to tools on the top menu bar in Internet Explorer. You can also hold down ALT and Press T to bring this menu bar up if it is not visible.


  2. Click on SETTINGS within the internet options on the default General Tab.


  3. Change the option to Always open pop-ups in a new tab

  4. Finally click OK to save your settings change