1. Under Agency Admin, click into the Settings menu.
If you scroll down, there will be a Protection Schemes section for you to select the Deposit scheme and Property ombudsman scheme that you are a member of. Enter the membership details when prompted.
Once this has been done click Save settings.
2. To submit evidence to the schemes with regards to an ongoing complaint, go to the relating issue and click on Actions button and then Protection schemes.
Depending on who is handling your complaint, enter the necessary details in the relevant field. For example, if you need to submit evidence to DPS, enter your DPS Deposit ID into the box.
Be sure to press Save once you have done so.
If you would like to ensure all details are correct, press Preview. Once done, press Send.
Alternatively, enter the Case Ref No. if you are contacting TPOS.
Once you press Save, you can Send.
Please note: we will be announcing further integrations with other schemes in the next few months.