The graph shows how long in weeks it took for an issue to be marked as done
from when it was first reported to Fixflo to when it was marked as complete in
the system by a contractor. *
The graph is a histogram, not a bar-chart. It does not show the particular week
in the year, quarter or month that it was completed in. The values in each bar
are the total number of issues that were marked in the completed state for either
of one week to seven or more.
Across the the y-axis, on the left-hand-side, is the total number of issues
completed. On the x-axis, along the bottom, are how many weeks from one week
(Wk1) to seven or more weeks (Wk7 or more). Hence the first bar represents
issues completed from between zero (0) to six (6) days, the next bar
represents issues completed between seven (7) to 13 days and so on
until the last which represents issues that took longer than forty-two (42)
days to complete.
What are the completed states?
The completed states are any of the following:
- Job Closed
- Job Completed Awaiting Feedback
- Job Completed Tenant Accepted
- Job Completed Ready For Closure
What job closed statuses are not included?
Issues where the job has been completed but the the tenant has not accepted are
What is healthy?
Having issues completed in a week or two is ideal. The bars should reduce
going from left to right. Anything beyond 6 weeks is very unusual as is having
a peak in the middle rather than on the left hand side. We know this by looking
at the data across all the thousand or so Fixflo Plus Agencies, with their
75K issues over the lifetime of the Fixflo system.
* Note this is not the time the issue was marked complete by you, the
Agency, in the system.