If required, the body portion of emails can be edited/updated to match your specific needs.
Once logged into your agency site, select the "Content edit" option. You will then be taken to a list of all customisable pieces of content - both emails and pop-up guidance and advice messages.
From the list of customisable content, simply click on the item to edit.
The list of customisable content might not be exactly the same as the example shown below. It will depend on whether you are a Fixflo or Fixflo Plus customer and whether or not you created custom content from the fault tree editor.
Once you have clicked on an item, it can be edited much like a word document. Click into the text box and make your changes.