If you wish to reassign an already assigned issue to a different contractor , here is how it is done:


1) Click on 'Reported issues' --> 'Issue Search' and find the issue that needs to be reassigned.


 


2) Click on the issue and view the details.




 

3)  Click on drop down 'Actions' --> 'Cancel Job'



 

4) You will be presented with an 'Are you sure? popup. It will give you the option to send an email notification to the contractor letting them know the job has been cancelled. 




 

5) You can now 'Request for new Quotations' and assign job to a suitable contractor or click on 'Instruct works' to directly assign the job to a contractor without requesting quotations from multiple contractors .