Fixflo is an online repair management system for tenants to accurately report repairs, for contractors to submit quotations and for landlord to approve works.

It allows repairs to be carried out more quickly and efficiently.

The system has been designed to help landlords as well as other users of the system (contractors, tenants and property managers).

Three key benefits for you are:

  1. Clear and consistent reporting of problems from tenants
  2. Photos of the problem so that you can more accurately assess any works required
  3. Full audit trail

If you have any questions or suggestions for improvement please get in touch via email to support@fixflo.com

Please add the email address no-reply@fixflo.com to your contacts to ensure that you receive emails from the Fixflo system.

Your Work Management

You do not need to log into the system to see the job in progress. You can simply click on the links/buttons in emails you receive.


However, a number of landlords receiving updates on the job progress through Fixflo prefer to set up a password to be able to log in to view the work in progress whenever they want.

To do this visit your agency website listed in the welcome email and click 'Forgotten Password' to request a link to set up a password.

Setting your ' Work Authorisation limit'

You can set your Work Authorisation limit by visiting 'My Profile' page. Log in to your agency website with valid username and password and visit "My profile" page. Go to the 'Work Authorisation limit" section and set your limits.

Works or quotes that exceed the listed value will be flagged. If this value is empty the default works authorisation limit for the agency will be used.

Job in Progress

If you agree to take responsibility for the completion of the reported issue, your property agent can allocate the same to you. You will be alerted about the same by an email.

If not , your agent will take care of requesting quotes from contractors , hiring them and getting the issue fixed. Email will be sent to your specified email address to keep you up to date about the proceedings. These are the few emails you will receive.

Works required at your property:

When request for quote ends:

When agent requests for landlord approval:

When job is awarded to a contractor:

When contractor provides a job completion date:

When job is completed and feedback from the tenant is awaited:

When tenant has approved that the problem is resolved:

When issue is closed:


   

 

Communications

The Fixflo system has an integrated communication tool to allow you to send and receive messages from the property manager. This is located under the“Comments” tab.

 

   

Reminders 


If an issue requires your attention,The Fixflo system will remind you the same by sending an email reminder.

By creating a password and logging in you can amend the timing and frequency of these emails so that the system works better for you.You can change when you'd like to receive these reminder emails by visiting "My Profile" page.