The integration works by pulling through the information from the submitted Fixflo report into your Qube system. To view how to set the integration up, please click here.

For those integrating Qube SLM and Fixflo Plus, the integration is more advanced. Qube acts as the central data point for all of your property and supplier information:

  • Properties
  • Landlords
  • Contractors
  • Occupiers

When the integration is turned on, all of this information is pushed through into your Fixflo account from Qube.
You can set how often a sync occurs between both systems in regards to making sure updates made in Qube (e.g change a contractor email address, add a new property) are pushed through into Fixflo (usually this is nightly) - this is done on the Qube side of the integration.

This means you should always update records in Qube SLM, not Fixflo.

How the issue side of the integration works 
  1. If an issue is reported via Fixflo, we use webhooks to push this information through to Qube. Qube maps the information that is passed through as an Action.

  2. This can be found in the Property Management Module under History > Action History.

  1. This will show a list of actions including Fixflo issues. You can click into these to view details about the issue.

  1. To view details specific to Fixflo, you will need to click on Action Notes > Fixflo Issue Details. This brings up a screen with key information on it such as:

    a) Fixflo Issue ID (clickable)
    b) Raised date
    c) Tenant name/email
    d) Description of issue including any fault detail fields
    e) Photos submitted when tenant reported issue
    f) Current status
    g) Contractor name and contact details if they have been instructed
    h) Job completed date and duration

  1. When a job has been instructed to a contractor in Fixflo, the status will also update on the action in Qube SLM.

  2. When a job has been closed in Fixflo:

    1. The status will be updated in Qube SLM

    2. The Job completed date and duration will pull through

    3. The invoice will be pulled through as a PDF (if the contractor upload it or they use our invoice generator tool). Simply click on ‘PDF Document’ and it will open.

To view a short video recording of the full process, please click here.