1. Accepting Terms and Conditions

You'll need to be a Fixflo admin in order to complete this step.

Please go to the 'Contractor Marketplace' tab under 'Setup'. 

This will take you to page that will allow you to review and accept the Terms and Conditions for AXA Emergency Home Services.

Please click 'Review and Accept terms'. 

You will be able to revoke your acceptance of these T&C's if you wish to in the future.


2. Adding your company, director and bank details

In order to set-up AXA Emergency Home Services in your Fixflo account you will need to provide us with:

  • Your company details

  • A directors details (they have to be at director level within your company) 

  • Your bank account details (for creation of a direct debit mandate)

Once you have added these details this will allow payment for works to be made.

Adding Company and Director Details

After you have accepted the T&C's head go to the 'Directors Details' tab.

To proceed you will need to enter all required information. 

You will need to accept the Mangopay terms and conditions (this is the third party provider we are using to ensure payment for works can be made) and click 'Save' once complete.

Adding Bank Account Details

Once the above has been completed please navigate to the 'Bank accounts' tab. 

You will need to enter the details of the bank account that's going to be used to pay for works instructed via the AXA Emergency Home Services contractor network.

Once the bank account details have been entered, it will be possible to create a direct debit mandate. 

This will take you to Mangopay, where you must review and accept their terms and conditions. In Fixflo you will need to click 'Create and Confirm Mandate'.

Tick the box to confirm you are authorised to create a mandate, and then'Confirm' to return to Fixflo.

After this, your direct debit mandate will have been successfully created. 

Providing that you have accepted the T&C's you will now be able to use AXA Emergency Home Services.


Optional: Works management fees

Provision of KYC documentation under the 'Required documents' is only mandatory if your agency wishes to charge a works management fee on jobs instructed to AXA Emergency Home Services.

If this process is not completed, you can still receive works management fees up to a total of €1000. Beyond that, any works management fees collected on behalf of your agency will be held by Mangopay until the required documents have been uploaded and verified.

KYC documentation is required to protect against money laundering and fraud, and the checking of the documents is one of the services provided by Mangopay.

For more information on setting this up click here.


3. Setting up a rule in Co-Pilot

he best way to use AXA Emergency Home Services is to cut out the delay or hassle of manually instructing emergency or out of hours jobs.

Set up a rule with Co-pilot, Fixflo’s automated works assistant to ensure that any jobs that you want covered, are automatically instructed to the AXA Emergency Home Services contractor network. 

Ultimately, this helps to speed up the time to resolution of the overall issue and ensure all emergency issues reported out of hours are covered appropriately and quickly.

Set-up a rule in Co-Pilot

Go to the Co-pilot tab:

and click 'Add a new rule' in the top right-hand corner.

You will now need to add filters to define your rule.

Choose the 'Covered by network' option from the drop-down.

If you would like to exclude any service that is covered by AXA, you will need to create a rule with a list of the applicable faults.

Optionally add other filters, such as specifying the fault types, your out of hours times etc.

You will then need to specify the correct action which is: 'Instruct works (network)'.

Once saved, ensure the rule is correctly positioned - Co-pilot rules are checked top down for any new issue, and so the top is the safest place to position any new rule that you want to be certain always works.

Optional Filters

Examples of other filters include:

  • Time
  • Location
  • Landlord
  • Fault priority

  • Raised by (agent or other)

This helps you to narrow down the scope of issues that are automatically instructed to AXA Emergency Home Services Network.