Release Date 16/05/2018

Co-Pilot

We’ve continued adding features to this awesome new tool.

You can now set up automated maintenance rules for specific landlords and/or properties:

https://cdn.elev.io/file/uploads/9UnTDyk2v5vhZNjyaLZvOBpbTwI7xafWVyOCZCimN14/VUTs3Rv5BgjR0P_fzK5r5g4Ovo0_nY2Vxs_oOp9TG5I/Property and landlord filter-Ppg.png

To learn more about Co-Pilot, click here

GDPR
  • We’ve continued our hard work to ensure that our system is compliant with the changes that are coming with GDPR at the end of the month.
  • Remember to review and sign our amended T&Cs.
https://cdn.elev.io/file/uploads/9UnTDyk2v5vhZNjyaLZvOBpbTwI7xafWVyOCZCimN14/WAKWGsKBLDCuXPAcc6iBkLQ8WGM43JVfQEBFSKBBPbk/T&Cs gif-6Fw.gif


Bug Fixes
  • Agents can now close an issue at the status ‘Closed, awaiting feedback’ without first having received the feedback.
  • Fixed a bug where agents couldn’t view the job completion details at the status ‘Job completed, ready for closure’
  • Fixed a bug where you could create a completely blank rule in Co-Pilot

Release Date 03/05/2018

Co-Pilot

Are you ready for the future? This is a brand new feature for Fixflo Plus users which allows you to automate some of the effort out of issue management.

Co-pilot lets you set up rules which will run automatically when an issue is reported.

  • Would you like a team member or contractor to be notified of any urgent issues out-of-hours? Automate with Co-Pilot!
  • Would you like all lock issues to be instructed straight to your favourite locksmith? Automate with Co-Pilot!

Rules can be defined based on the type of fault, the time and date of when the issue was raised and its location.

https://cdn.elev.io/file/uploads/9UnTDyk2v5vhZNjyaLZvOBpbTwI7xafWVyOCZCimN14/fhr9fPFbG4EaL8Acd2tygHYU6AF50uZDz7vz6G1vQaU/Co-pilot-VBY.gif


GDPR

As you all know GDPR is coming into force at the end of the month. To ensure that we are compliant as a data processor, we have a host of small changes to the system.

Make sure to head to Setup → Settings → T&Cs to agree to our updated T&Cs. You will also find some useful documentation on this page such as a Fixflo Data Protection Impact Assessment and a Statement of data usage.

https://cdn.elev.io/file/uploads/9UnTDyk2v5vhZNjyaLZvOBpbTwI7xafWVyOCZCimN14/0poSj0SvsoIXgD-5lc47RjneuctFR0Pz2DH-geaZcUE/T&Cs gif-8Ag.gif


Contractor certification

We’ve made some changes to the layout and titling of buttons on the contractor certification view.

Those changes include:

  • Certificates are now considered valid if there is at least one document that is in date AND is marked as valid by a agent.
  • Uploaded certificates now have a document start date which lets you know the valid start date for certificates.
https://cdn.elev.io/file/uploads/9UnTDyk2v5vhZNjyaLZvOBpbTwI7xafWVyOCZCimN14/95wXGbhZRFfNK8ASR5JqNYnx3CoMBViG0LfjCVnXbDo/Contractor Certificates-t7A.PNG


Contractors

Contractors have been able to decline work instructions for a while now. They can now also decline to quote.

https://cdn.elev.io/file/uploads/9UnTDyk2v5vhZNjyaLZvOBpbTwI7xafWVyOCZCimN14/pgfdx-DeofvK8arrYIPkb0sAePMxs5QcpwBOMXxYMUE/Contractor declines quotes-JnU.PNG


Bug fixes

  • Health and safety documents are once again included in the issue instructions email sent to a contractor.
  • VAT rates for South African and Irish clients have been amended to reflect the up-to-date percentages.
  • The link in contractor emails to update their certificates has now been fixed.
  • Fixed a bug where contractors were struggling to submit quotes and invoices on their mobiles. This has now been tidied up:


https://cdn.elev.io/file/uploads/9UnTDyk2v5vhZNjyaLZvOBpbTwI7xafWVyOCZCimN14/Czl-xQOmHOd_iFqqlr1gi_8QFFA9IYqfb0IgO7KgAek/Contractor mobile 2-4Lo.png



Release Date 11/04/2018

More detailed quoting and invoicing
  • We wanted to make it easier for contractors to provide more detailed quotes and invoices.
  • With that in mind, contractors can now add individual line items to their invoices and quotes.
  • You can tailor descriptions and VAT per line item.
https://cdn.elev.io/file/uploads/9UnTDyk2v5vhZNjyaLZvOBpbTwI7xafWVyOCZCimN14/s70nJug3JLTflVVhqaT9TqXFu3Y-Xzkl1XHKbnMe9jg/invoice line items-jGc.gif


Quoting for further works
  • Once a contractor has completed a job, they can now choose to quote for further works if they feel that additional work is required. This will create a new linked issue.
https://cdn.elev.io/file/uploads/9UnTDyk2v5vhZNjyaLZvOBpbTwI7xafWVyOCZCimN14/ApeehlwV3TaIr9EyqPDE5YdSaU6K2-zGwBEf7nBXxuI/Quote for further works-oqk.PNG
Reporting an issue on behalf of an occupier
  • You now have the option of whether or not to notify an occupier when raising an issue on their behalf.
https://cdn.elev.io/file/uploads/9UnTDyk2v5vhZNjyaLZvOBpbTwI7xafWVyOCZCimN14/vjNHN8MXKPsvPhYAMcvMrF-axs1QFLjRE1o-XaeCgFA/send on behalf of occupier-s5c.png


UI
  • Linked issues are now displayed more prominently on the ‘Next steps’ tab.
  • We have made a clear distinction on the ‘Related tab’ between issues that you have explicitly linked and other issues at the same property.
  • We have reworked the format in which feedback is requested from occupiers at the end of a job.
https://cdn.elev.io/file/uploads/9UnTDyk2v5vhZNjyaLZvOBpbTwI7xafWVyOCZCimN14/JzJYws6lXUvjjiPLs7iBgb-C79ix41qbDaA2A5JkBCs/Linked issues screenshot-OPM.PNG
Bug Fixes

  • Fixed a bug where contractors and agents couldn’t see quotes submitted when an issue was at the status “Awaiting landlord review”.
  • Fixed a bug on certain iPhones where an issue couldn’t be progressed beyond adding a photo.
  • A host of small UI fixes were made to the ‘Next steps’ page for all users to ensure consistency and clarity across the board.

Release Date 22/02/18

Please find below the details of our latest release.

As always feedback is always appreciated - we want to make this a product you enjoy. Be sure to send it to feedback@fixflo.com.

Design Changes
  • We have done some extensive work re-designing and modernising the look and feel of the toolbar in Fixflo. Please find below a brief explanation of the changes we have made:
  • All menu options are now on the left-sided toolbar:
https://cdn.elev.io/file/uploads/tovnZuaFOMKdC5Zpiu54AWxg9_VG0tRCgC1emubTAHk/v0008-FopoNOGpLi-ytwC9rNtfZaB35enOMkMvvq35Y/release notes 1`-OpQ.png


The new toolbar bar can be minimised to save you space:

https://cdn.elev.io/file/uploads/tovnZuaFOMKdC5Zpiu54AWxg9_VG0tRCgC1emubTAHk/rrL1FthYfEleEzYZVljnAos4D3yIfxCQlsLQUu9Th1k/release notes 2-Tbk.gif


Bug fixes
  • Contractors once again have the option to ‘Provide quote instead’ when issue is at the status ‘Awaiting Completion’
  • Fixed a bug where the event type was not copying over correctly when copied from one property to another.
  • We made multiple bug fixes to the contractor next steps including:
    • Enabling contractors to reattach an invoice at the ‘Job Completed’ stage if the invoice had been previously deleted.
    • The buttons for "I agree to the terms and conditions" and "Save and submit all" disappeared when a contractor submitted more than 2 quotes. This has been fixed.
  • You may have noticed that our last update contained revamped ‘Next Steps’ for contractors. We have since tweaked these to make them clearer for contractors.